June 25, 2008
Choices or Conversation
Recently I have been shopping different companies that offer voice biometrics packages for their phone services. I need a solution to our current incoming phone backlog and I thought maybe going to a voice system would be the best answer. I have a question about which system works best. Should I go with the system where people choose from a list of questions and they answer with a standard reply or should I chose a system where they can talk in a conversation to an automated receptionist? I would think the latter would require a lot more discovery and perhaps I should start the company on the former and maybe work our way up.
Comments(3)
Click here…
[...]Hey there! I know this is kinda off topic but I’d figured I’d ask. Would you be interested in trading links or maybe guest authoring a blog article or vice-versa? My site discusses a lot of the same topics as yours and I believe we could greatly[….
Visitor recommendations trackback…
[...]below are some web page links to internet sites we link to because we believe they will be worth visiting[...]…
Recent, Blogroll Additions…
[...]the following are some references to web sites I always connect to seeing that we feel there’re really worth browsing[...]…